FAQ
1. Orders & Payments
Q: How can I place an order?
A: Simply browse our collection, choose your items, select the right size and color, and add them to your cart. When you’re ready, head to checkout to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other regionally supported payment gateways.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been processed yet, we can help modify or cancel it. Contact us within 12 hours of placing the order at support@tucreate.com with your order number.
2. Shipping & Delivery
Q: Where do you ship?
A: Tucreate ships worldwide! Shipping options and delivery times vary depending on your region.
Q: How long does delivery take?
A: Standard shipping takes 7–14 business days. Express options (where available) take 3–7 business days. Processing time before dispatch is usually 1–3 business days.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and link. You can also log in to your Tucreate account to view your order status.
3. Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 14 days of delivery for unworn, unwashed items with tags still attached.
Q: How do I make a return or exchange?
A: Email returns@tucreate.com with your order number and reason for return. We’ll guide you through the process and provide the return address.
Q: Are there any non-returnable items?
A: For hygiene reasons, we don’t accept returns on earrings, swimwear, undergarments, or final-sale items.
4. Sizing & Product Information
Q: How do I know which size to order?
A: Each product page includes a detailed size chart and fit guide. If you’re unsure, you can contact us for personalized sizing help.
Q: The color looks different from what I expected — why?
A: We try to represent our products as accurately as possible, but colors may vary slightly due to screen settings or lighting conditions during photography.
Q: Do you restock sold-out items?
A: Some popular styles get restocked, while others are limited editions. You can sign up for restock notifications on the product page.
5. Tucreate Account & Membership
Q: Do I need an account to order?
A: No, but having an account lets you track your orders easily, save favorites, and access exclusive offers.
Q: How can I reset my password?
A: Go to the login page, click “Forgot password?”, and follow the link sent to your email.
6. Contact & Support
Q: How can I contact Tucreate?
A: For any questions or support, email us at send@tucreate.graphics or use the Contact Us form on our website.
We typically reply within 24–72 hours on business days.
