Shipping policy

1. General Shipping Information

At Tucreate, we proudly deliver worldwide with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.

2. Shipping Rates

Free Shipping – We cover the shipping costs for every order, with no minimum order quantity required.

Please note – that customs duties, import taxes, or other charges that may apply in your country are not included and must be paid by the customer.

3. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays. If order is being placed on a Friday evening or at the weekend it may take a little longer.

- Once your order has been processed, it will be dispatched and delivery takes an average of 5 - 14 business days.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 3–11 business days (Monday to Friday)
Total Delivery Time: 5–14 business days
Order Cutoff Time: 6:00 PM
Time Zone: (GMT+0) Greenwich Mean Time

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on international regulations or carrier restrictions.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: send@tucreate.store. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 20 January 2026)